"Taj Experiences Gift Cards which includes Taj Experience eGift cards (herein after referred to as “TEGC”) are issued by The Indian Hotels Company Limited, hereinafter referred to as Taj / The Company. TEGC can be purchased for a minimum value of ₹1,000 and maximum value of ₹25000 per transaction. To check balance and validity, please visit www.tajhotels.com/giftcards and input the Card Number and PIN in the ‘Check Balance’ section. TEGC balance may be redeemed for spends towards rooms, food and beverages, spa and other services and applicable taxes without restrictions at Taj, SeleQtions and Vivanta hotels and Ama Trails & Stays in India, except for retail spends at third-party outlets, business centre equipment hire, hired services from third party sources, expenses on banquets, conferences, and events, or expenses of a personal nature for which a pay-out is raised such as buying medicines, repairs of personal items, etc. and payment for any membership program. This does not include Ginger Hotels. NeuPass: NeuCoins, TAP Points, TAPPMe Points will not be earned on charges which are paid using TEGC. TEGC cannot be used for settling the bills for stays on the Friends and Family and Special Employee Benefit offers. TEGC can be redeemed for all valid spends at the aforesaid hotels and at Taj Reservations Worldwide for prepaid room reservations for hotels in India. TEGC are valid for 365 days from the date of issuance. Valid TEGCs can be reloaded till their expiry date on www.tajhotels.com/giftcards, till a maximum card balance of ₹25000. TEGC would be automatically revalidated for 365 days from the date of load or reload. Revalidation requests would not be processed outside these terms. Multiple transactions can be performed on the TEGC until the value of the TEGC is exhausted. Should your purchase value exceed the balance on TEGC, the differential amount of such purchase may be loaded on the TEGC or paid at the point of sale in cash or through an accepted credit or debit card, at the time of making such purchase. A valid TEGC in its original form or e-mail must be presented at the time of availing a service. For prepaid room reservations at Taj Reservations Worldwide the card number and PIN must be quoted when making the reservation. The entire amount must be paid via the card to secure the reservation. In case the card balance is less than the due amount, the card may be reloaded on www.tajhotels.com/giftcards before processing the reservation. Standard cancellation policies would apply. Please contact Taj Reservations Worldwide to process any eligible refunds from cancellations on your Card. TEGC shall not be valid for use at any other service establishment or for withdrawal of cash. No refund, replacement or cash back would be considered against the TEGC. Once a TEGC is issued, the company will not entertain any request for cancellation. Any defaced, torn, altered, spoiled or cancelled card is deemed invalid and shall not be accepted. TEGC are cash equivalent bearer cards. The company is not responsible for lost or stolen cards and will not replace the same. Sale or trade of TEGC is strictly prohibited by any third party or platform, except by authorized sellers as per the list below. Woohoo Freedeem Indian Cashback Amazon Coupondunia RedGirraffe Paytm Samsung Pay Flipkart Market Place Snapdeal Magic Pin Ola Money Nearbuy BSNL Airtel Payments Freecharge PhonePe Intermiles Paisawapas Gyftr Persons purchasing TEGCs or similar products from an unauthorized seller or platform do so at their own risk and consequences; Taj shall not be responsible or liable in respect of any claims or loss/damage caused to any person in any manner whatsoever in relation to TEGC or similar products purchased from such unauthorized sellers or platforms. In case of query, please call Taj Reservations Worldwide at 1800-111-825 or +91-22-6601-1825 or e-mail reservations@tajhotels.com Redemption of the TEGC by its bearer shall be valid discharge of the company's liabilities in respect of the TEGC. Any dispute needs to be referred to The Indian Hotels Company Limited and the decision of the company shall be final. Any further dispute related to the card shall be subject to the exclusive jurisdiction of courts at Mumbai. The TEGC is subject to applicable laws. The company, purchaser and the card bearer shall comply with all applicable laws promulgated by any statutory/judicial/competent authority from time to time in this regard. The company reserves the right to amend these terms and conditions from time to time. Any change in these terms and conditions can be viewed on our website. For any other queries, please call Taj Reservations Worldwide at 1800-111-825 or1. ITC Hotels Gift Card is issued by Pine Labs Limited (formerly known as Pine Labs Private Limited) 2. To register and activate your ITC Hotels Gift Card, please log in to the self-serve application https://bit.ly/itcclaim . You can also send an SMS from your mobile phone as follows: ACT<space>16-Digit Card Number<space>6 Digit Pin<space>FirstName<space>LastName to 75069 98660. The sending of the said message to the designated mobile number and receipt of due acknowledgement thereto shall constitute registration of the User. 3. Requests for blocking of Gift Cards only from users who have registered in accordance with the terms of Gift Card mentioned below shall be considered. 4. The Gift Card may be redeemed at participating Hotels by providing the 16-digit card number and the OTP at the time of redemption. The Gift Card must be activated to avail redemption 5. Gift Card may be used only at participating ITC’s Hotels Group in India. 6. All Gift Cards issued shall have a validity period of 1 (one) year from the date of issuance of cards. 7. Cash-out or funds transfer shall not be permitted for this Gift Card. However, the funds may be transferred ‘back to source account’ (account from where Gift Card was loaded) after receiving consent of the Gift Card holder. 8. This Gift Card is cash equivalent. Pine Labs, ITC Hotels or their affiliates are not responsible if this Gift Card is lost, stolen or used without permission. 9. In case the customer approaches Pine Labs for refund of any amount, at any time after the expiry date of the Gift Card, then the same shall be paid to the customer in their bank. 10. Reloading is not applicable in case of this Gift Card. 11. Any dispute shall be referred to Pine Labs and the decision of Pine Labs shall be final. 12. Subject to the foregoing, these terms and conditions shall be subject to the jurisdiction of courts at Gurugram, India. 13. Pine Labs & ITC Hotels reserve the entitlement to amend these terms and conditions from time to time. Any change in these terms and conditions can be viewed on the website https://itchotels.woohoo.in/ 14. No fees or charges apply to Gift Cards. 15. The cardholder may request for the revalidation of the expired gift card. Upon receipt of such request the gift card may be revalidated after due verification and maybe subject to additional terms and conditions. Please refer the Customer Grievance policy for dispute resolution, unauthorized transactions and liability related aspects at https://www.Pine Labs.com/grievance-policy/ 16. The card is valid for spends towards stays (room and incidental charges), food & beverages, home deliveries and takeaways, spa services (for resident guests only), Fabelle boutiques, Sleeep Boutique and applicable taxes at any of the participating hotels. 17. The card is not valid for spends towards settling banquet charges, paid-outs like car transfers, spends at retail or any third-party service establishment at participating hotels, or any expenses of personal nature for which a pay-out is raised such as buying medicines, repairs of personal items etc. 18. The cards cannot be used to settle stays booked on/through a. Corporate rates b. Group rates c. Online Travel Agents (OTAs) d. Any discounted or contracted room rates 19. The card shall not be valid for withdrawal of cash or currency exchange. 20. Multiple transactions can be performed on gift card until the value of the card is exhausted. 21. Should the purchase value exceed the card value, the differential amount of such purchase shall have to be paid at the point of sale either in cash or through an accepted credit or debit card, at the time of making such purchase. International Cards won’t be accepted for making payments. 22. Club ITC Green Points shall not be awarded for transaction settled using Gift Cards. However, for transactions settled with a combination of Gift Card and any other eligible payment mode the Club ITC Green Points may be awarded for the differential amount being settled through the alternate payment mode. 23. Handling refunds: A. Refunds in case of failed / returned / rejected / cancelled transactions shall be provided to the respective Gift Card within 14 working days, to the extent that payment was made initially by debit to the Gift Card. B. Refunds in case of failed / returned / rejected / cancelled transactions using any other payment instrument shall be credited back to the payment source. 24. The Gift Card can be purchased for a minimum value of ₹1,000 and maximum value of ₹10,000 per transaction. 25. The Gift Card will be delivered to the recipient’s email address as entered in the form on the same day unless the delivery is scheduled for a particular day. 26. For any queries, balance check and date of expiry please visit https://itchotels.woohoo.in/CheckBalance and input the Card Number in the ‘Check Balance’ section. 27. In case of theft, kindly report the same to Pine Labs at https://support.woohoo.in. Upon verification of the identity of the guest, the card shall be blocked and a fresh card shall be reissued. The card is a cash equivalent bearer card. Pine Labs, ITC Hotels and their affiliates shall not be responsible for lost or stolen cards and any misuse thereof. A reissued card shall have the balance validity of the original issued card, subject to any transactions that may have been made through the said Gift Card. 28. Redemption of the card by its bearer shall be valid discharge of Pine Labs and ITC Hotel’s liabilities in respect of the card. 29. The card is subject to applicable laws. The card holder shall comply with all applicable laws promulgated by any statutory/judicial/competent authority from time to time in this regard. 30. By purchasing this gift voucher, you consent to sharing your PII (Name, Email ID, Telephone Number if available) with the issuer (PineLabs), as per the guidelines of PPI. 31. For queries, email at customer.service@itchotels.in or reach us at: The Direct Marketing Cell, ITC Hotels Limited-Hotels Division, ITC Green Centre, 10, Institutional Area, Sector 32, Gurgaon-122001. List of Participating Hotels: Delhi/ NCR - ITC Maurya, ITC Grand Bharat, Sheraton New Delhi | Mumbai - ITC Grand Central, ITC Maratha | Hyderabad - ITC Kakatiya, ITC Kohenur | Kolkata - ITC Royal Bengal, ITC Sonar | Bengaluru - ITC Gardenia, ITC Windsor, Welcomhotel Bengaluru | Agra - ITC Mughal | Jaipur - ITC Rajputana | Goa - ITC Grand Goa | Ahmedabad- ITC Narmada | Coimbatore - Welcomhotel Coimbatore | Vadodara - Welcomhotel Vadodara | Amritsar - Welcomhotel Amritsar | Ahmedabad - Fortune Park Ahmedabad | Port Blair - Welcomhotel bay Island | Guntur- Welcomhotel Guntur | Bhubaneswar- Welcomhotel Bhubaneswar | Chennai – ITC Grand Chola, Welcomhotel Chennai (Cathedral Road)"